Job Title: Receptionist

iCare Operations Ltd is seeking a Full-time Receptionist. Being the first point of contact, the receptionist is to handle clients’, visitors’ and doctors’ requests and enquiries as well as administrative tasks related to the running of Casa Giuseppe. Interested? Kindly send your resume to rachel@icare.com.mt

Job Summary

Being the first point of contact, the receptionist is to handle clients’, visitors’ and doctors’ requests and enquiries as well as administrative tasks

Key Responsibilities:

  • Greeting visitors in a professional manner, running an identity check, and recording the required data.
  • Keeping record of residents (floor and bed location).
  • Responding to enquiries at the reception and answering telephone calls, as well as recording messages accordingly and redirecting to relevant staff as required.
  • Carrying out reception-related administration as well as clerical and administrative assistance to the management team.
  • Managing and processing post for departments and ensuring records are maintained accurately.
  • Organising, multi-tasking, meeting deadlines and ability to work under pressure. General filing, word processing, photocopying and other reception duties.
  • Record keeping of deliveries and documenting stock, recording maintenance needs and informing relevant staff.
  • Collecting feedback and complaints.

Qualifications & Skills:

  • Education
    • At least possess a minimum of 5 ‘O’ Levels. 
    • Recognised ECDL certificate or an equivalent proof of computer literacy.
  • Experience:
    • Prior experience in geriatric settings and/or a clinical setting (hospital, clinic, long-term care, etc.) is preferred.
  • Skills:
    • Excellent communication and interpersonal skills for interacting with patients, families, and healthcare teams.
    • Highly observant and detail-oriented.
    • Ability to manage time effectively and prioritize tasks in a fast-paced environment.
    • Competency in using electronic systems and professional telephone manner.
    • Ability to problem-solve and deal with client complaints, ensuring high confidentiality at all times.
  • Work Environment:
    • Including weekends, and holidays.